These terms (which are also the End User License Agreement, "EULA") apply when you use the AI Coach 360 Workout app and aicoach360.com, provided by MeoVideoAI (Vietnam). By downloading, installing or using the app you agree to them.
1. What the app does
AI Coach 360 helps you train: goal-based programmes, video and voice technique guidance, on-device camera rep counting and form tips, progress tracking, and a Feed to share workouts with the community.
2. Health and safety
- The app is not a medical device or medical service. It does not diagnose, treat or prevent any disease and does not replace a doctor, physiotherapist or in-person trainer.
- Talk to your doctor before training if you have heart or blood-pressure conditions, are pregnant, recently injured or operated, or have any other health concern. Stop at once if you feel sharp pain, dizziness or shortness of breath.
- Camera form scores and rep counts can be wrong in poor light or at a bad angle; treat them as guidance. Calories, camera weight estimates and projected weight curves are estimates, not promised results. Results vary.
- The "Tall posture" goal trains posture (standing tall, open shoulders); it does not increase height.
- Train with your kid is for parents: children aged 6-12 only train alongside and supervised by an adult; light exercises, no weights.
- Train in a clear space on a non-slip floor with the phone placed securely.
3. AI Coach 360 Pro (auto-renewable subscription)
Most features are free. Pro unlocks the extras listed on the Unlock Pro screen. Current plans (Vietnam prices including tax; the exact local price is shown in the app before you buy):
- Pro 1 month: 199,000 VND per month.
- Pro 6 months: 499,000 VND every 6 months.
- Pro 12 months: 699,000 VND per year, with a 7-day free trial for first-time subscribers (if your store account is eligible).
- Payment is charged to your Apple ID (or Google Play) account when you confirm the purchase or when the free trial ends.
- The subscription renews automatically for the same period and price unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the current period ends.
- Manage or cancel: on iPhone, Settings → [your name] → Subscriptions; on Android, Google Play → Payments & subscriptions. Cancelling takes effect at the end of the paid period.
- Any unused part of a free trial is forfeited when you buy a subscription.
- New phone or reinstall: tap Restore purchases in the app.
- Refunds are handled by Apple or Google under their policies.
4. Feed and community rules
To post you must be 13 or older and accept these rules. There is no tolerance for objectionable content or abusive users. Do not post:
- Sexual content, nudity, or intimate images of anyone without consent (including AI-generated images).
- Hate, discrimination, harassment, bullying, threats, violence, or encouragement of self-harm.
- Misleading medical advice, ads for drugs, supplements or weight-loss products, spam or scams.
- Other people's personal information, or content that infringes copyright or Vietnamese law.
- Images that could put a child at risk; only post photos of your child if you are the parent or guardian and agree to make them public.
The app filters objectionable words before posting. You can report posts, comments and users, hide posts and block users. We review reports within 24 hours, remove violating content and ban offending accounts, possibly without notice. You keep the rights to your content and allow us to store and display it in the app to run the Feed until you delete it.
5. AI-generated content
Exercise demo videos, illustrations and coach voices in the app are made with AI tools; the people shown are not real people or real trainers. If you find anything inappropriate, tell us at sale@meovideoai.com.
6. License
MeoVideoAI grants you a non-exclusive, non-transferable license to use the app for personal, non-commercial purposes on devices you own or control, as permitted by the app store's usage rules. You may not copy, modify, reverse engineer or resell the app or its content (videos, voices, exercises). Content in the app belongs to MeoVideoAI or its licensors.
For the Apple App Store version: this agreement is between you and MeoVideoAI, not Apple. Apple is not responsible for the app, its maintenance, support, product claims or intellectual property claims. If the app fails to conform to any warranty, you may notify Apple for a refund of the purchase price (if any); Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it. You confirm you are not located in a country under a U.S. Government embargo and are not on any U.S. Government list of prohibited parties.
7. Personal data
How we handle data is described in the Privacy Policy. You can delete your account at any time in the app (Me → Privacy → Delete account) or on the web.
8. Limitation of liability
The app is provided "as is". To the extent permitted by law, MeoVideoAI is not liable for injury or damage caused by improper training, ignoring safety warnings, or your device or connection. Nothing here limits your rights under Vietnam's Consumer Protection Law 2023.
9. Changes, termination and governing law
We may update these terms; the date is shown below and important changes are announced in the app. You can stop using and delete the app at any time. These terms are governed by the laws of Vietnam. Send complaints and questions to sale@meovideoai.com; we reply within 2 working days.